Privacy Policy
How Empathy Outdoors handles website information and customer requests.
Updated September 30, 2026
Information you provide
When you order, we collect your name, email, phone, selected products and quantities, pickup or delivery choices, and any optional instructions. Delivery requires an address; pickup does not. We keep order totals, status, payment references, and order events. Guest orders use a private access code; keep it confidential. Optional account sign-in connects your identity to your orders. The material calculator works in your browser without submitting its measurements.
Why we use it
We use information to answer your request, provide the feature you choose, arrange agreed work or orders, manage payment and support, and protect the service. Submitting an inquiry or order is not a subscription to marketing.
Services that receive information
Cloudflare hosts the website and order database. Stripe handles online payment on its own checkout; we retain payment references and status, not full card details. Clerk provides optional account authentication when enabled. The delivery checker sends the address you submit to OpenStreetMap Nominatim for lookup and coordinates to OSRM for driving distance. Quotes can be cached for 15 minutes. The optional map contacts OpenStreetMap only after you select Load optional map, sharing your IP address and the area displayed. Facebook links open Meta’s services only when followed.
Browser and technical data
Hosting and security services may process IP address, browser details, request time and error logs to deliver and protect the site. The current website code does not install advertising pixels or audience analytics. Read our Cookie Policy for cookies and local storage.
Retention and your choices
Order, payment and support records do not have a fixed automatic deletion period in the current site. They may be needed for fulfillment, accounting, disputes and legal obligations. Contact us to ask about retention, correction or deletion of your information. Clearing browser storage removes local drafts and cart information, but does not delete an order already submitted. Requests may require reasonable identity verification. Legal or accounting duties may limit deletion; we will explain relevant limits. Rights depend on the law applicable to you.
Contact and updates
Contact 864-999-4020 (call or text). We may disclose information where legally required or necessary to protect people and the service. This page describes this website; external services have their own policies. Changes will be posted with an updated date.