Terms of Service

Scope and agreement

These terms apply to the Empathy Outdoors website and its online features. “We” means Empathy Outdoors; the business named in an accepted quote, order, or service agreement is the contracting party for that work. By using a feature where these terms are presented and accepted, you agree to the applicable terms to the extent enforceable. A signed agreement or expressly accepted checkout terms govern a paid transaction and control over inconsistent general website wording. The Privacy Policy explains data practices; it is not blanket consent to unrelated processing.

Permitted use and account responsibility

Use the website lawfully, provide accurate information, and act only with authority for yourself or your business. Do not impersonate others, submit unlawful or infringing content, distribute malware, bypass access controls, extract private information, or disrupt the service. Protect account and order-access credentials and notify us of suspected misuse. We may restrict misuse or suspend affected features to protect users and systems, subject to applicable law and existing contractual obligations.

Orders, payment, and availability

Prices, units, taxes, delivery charges, and availability are shown or confirmed for the order. Review them before submitting. Payment is processed through Stripe when available. A payment confirmation does not guarantee a requested delivery window; scheduling and stock must still be confirmed. We may decline an unavailable or unsafe order and address any collected payment appropriately. We will not substitute materials or increase an agreed total without your approval.

Product photos illustrate natural materials: color, dimensions, moisture, and appearance can vary. Quantity calculators and delivery estimates are planning aids. Check the stated unit and suitability for your intended use. Use firewood only with appropriate equipment, ventilation, and local fire-safety rules; follow any pest-control or transport restrictions.

Delivery, changes, returns, and refunds

Provide accurate contact/address information and a safe, authorized, accessible drop-off location. Tell us about gates, overhead restrictions, surfaces, and other hazards before delivery. Requested windows are subject to confirmation and can be affected by weather, access, or transport conditions. Any extra charge or scope change requires disclosure and agreement.

Contact empathylandscapingsc@gmail.com or 864-777-4020 promptly to change or cancel an order, report damaged or incorrect materials, or request a return/refund. Include the order number and relevant photos, but keep the private access code confidential. Cancellation before preparation may be possible. Prepared, custom, delivered, or mixed bulk materials may have return limitations disclosed for that order; this page does not create a blanket no-refund rule. Canceling an order does not automatically initiate a payment refund. Refund eligibility, amount, and payment processing are confirmed separately, subject to mandatory consumer rights.

Website content and your submissions

Our branding, photographs, design, and original website content are owned by us or our licensors. You may browse and use the website for its intended purposes; no ownership transfers merely by accessing it. Third-party trademarks remain their owners’ property.

You retain rights in information and materials you submit. You grant the limited rights needed to receive, store, reproduce, process, and share those materials with relevant providers to respond to your request and deliver agreed services. You must have the necessary permissions. This license does not authorize unrelated sale of personal information, unrestricted AI training, or publication of private customer content. Additional uses require an appropriate agreement and compliance with the privacy notice and law.

Website availability and disclaimers

To the maximum extent permitted by applicable law, the website and general informational content are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not promise an error-free or continuously available website. This limitation concerns website information and availability; it does not negate an express product/service warranty, a signed commitment, or mandatory consumer guarantees. External links and third-party services operate under their own terms.

Limits on liability

To the extent permitted by law and unless a signed agreement provides otherwise, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunity, arising from use of the website. For claims arising solely from the free website, our aggregate liability is limited to US $100. For claims arising from paid services covered by these terms, aggregate liability is limited to fees paid to us for the affected service during the 12 months preceding the event.

These limits do not exclude or restrict liability that cannot lawfully be limited, including applicable liability for fraud, willful misconduct, gross negligence, death or personal injury, statutory privacy obligations, or non-waivable consumer remedies. They do not release us from performing paid work or override a more protective applicable written agreement. If a restriction is unlawful in your jurisdiction, it applies only to the lawful extent.

Business-customer indemnity

For business customers only, and to the extent permitted by law, you will indemnify us for third-party claims and reasonable defense costs caused by your unlawful use, infringement in materials you supply, or material breach of these terms. This does not cover our own wrongdoing or matters for which we are legally responsible. We will provide reasonable notice and cooperation; no settlement may impose an admission or obligation on you without your reasonable consent. This clause does not impose a consumer indemnity where prohibited.

Disputes and governing law

Please contact empathylandscapingsc@gmail.com first so we can try to resolve a concern; this is not a mandatory barrier to legal remedies or an extension of any filing deadline. To the extent permitted by law, South Carolina law governs, excluding its conflict-of-law rules, and competent courts in South Carolina hear disputes. Mandatory laws and a consumer’s rights to local courts or remedies in their home jurisdiction remain unaffected. These terms do not require arbitration or waive class actions, regulatory complaints, or chargeback rights.

Changes, severability, and contact

We may update website features or these terms prospectively and post the updated date. Material changes requiring notice or acceptance will be handled accordingly; posting alone does not rewrite an existing paid contract. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver.

Effective September 20, 2026. Questions, notices, and support: empathylandscapingsc@gmail.com or 864-777-4020. See Customer support for the information to include.